FAQs

DEPS Security Group
How do I arm my system?

Enter your 4 digit code (2 Key) or Stay (3 Key) if staying in house

How do I make changes to my account?

Call DEPS Monday-Friday between 8am-5pm at (252)939-9500. You will need your pass code/password. You can also send a fax to (252)523-6464 or send an email.

How do I test my alarm system?

1. Call Security Central, (your monitoring company) and put your system in test. You will need your pass code to do this. Their number is 1-800-230-6975.
2. Set your Alarm the same way you would when you go to bed at night or leave for the day.
3. Open a door or window to set the alarm off.
4. Call Security Central back to check that they received signals and to take your system back out of test.

How do I test my cell backup?

No need to. Once a month a test signal is sent in from your backup to Security Central. If your cell backup is not working they will contact us. We in return will contact you.

How do I turn chime mode on/off?

Enter your 4 digit code + chime (9 Key)

How do I turn my system off?

Enter your 4 digit code + off (1 Key)

What do I do in case of a false alarm?

Call the monitoring service at 1-800-230-6975. You will have to give them the pass code/password to cancel dispatch.


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